Pop-up Docking
There are two types of pop-up screens:
一：Incoming call screen
二：Outbound call screen
三：token verification
一.Incoming call screen
1.Docking Introduction
C7 Malaysia system provides docking screen for incoming calls. When the agent rings, the C7 Malaysia system pops up a custom configuration interface in the system (http get calls the configured system or interface url, such as https://www.google.com). And send part of the call data in C7 Malaysia system to this URL.
2.Docking steps:
(1)：Add a popup page
Operation steps: The administrator agent logs in to the cloud customer service and clicks the lower left corner to enter the setting page
first step:
Settings —> Docking —> Call Docking —> Add
The second step: Settings —> Channel Settings —> Channel Skill Group —> Phone Customer Service Skill Group, select the phone customer service skill group that needs the call pop screen and click the [Modify] button to set the corresponding pop screen in the call pop screen column.
3.Pop-up method:
There are two ways to pop the screen:
Pop-up method: pop up a separate page, you can choose to re-open a new page or tab page.
Embedding method: Embed a pop-up page into the right margin of the call module.
Embedding method: Embed a pop-up page into the right margin of the call module. Note: The pop-up method may be blocked by the browser for the first time. If no new page pops up, please check if there is a red "X" in the upper right corner of the browser.
4.Docking example:
For example, we want to use Google as a pop-up screen. When an incoming call comes, the C7 Malaysia system will access the following URL:
https://www.google.com/?
originCallNo=01080455986&originCalledNo=02166608271&queue=
10033539&offeringTime=2018-06-01 11:40&callerProvince=Washington&callerCity=Washington
&REPEAT_CALL=&callSheetId=2c2729a1-7625-4602-b3d6-
f0137bded1b0&ivrkey=4&Agent=8033&RingTime=1527824441.24788
0&CallStatus=leak&queueName=ksh
&unRead=true&shortTime=11:40&&loginName=8033&accountId=N00
000012351
5.Call data parameter description:
| parameter name | description |
| originCallNo | Calling number |
| originCalledNo | Called number |
| queue | Incoming skillset number |
| offeringTime | Incoming call time |
| callerProvince | Calling number province |
| callerCity | Calling number city |
| callSheetId | ID of the call log |
| Agent | Answer Agent Number |
| RingTime | Agent ring time, in timestamp format |
| queueName | Incoming skillset name |
| ivrkey | Incoming calls, when the system is streaming IVR, the keys that were pressed, each key is divided by- |
| shortTime | Call time, format 11:40 |
| CallStatus | Answering status |
| accountId | Account number |
| loginName | Login name |
6.Show results:
The embedded pop-up effect is:
Pop-up type opens a new browser window and pops up third-party pages.
二.Outbound call screen
1.Docking Introduction:
C7 Malaysia system provides outbound call screen docking. When the agent calls out, C7 Malaysia system calls the URL of the third-party B / S system in the form of http get. And send relevant call data to the third-party system.
Note: If the outbound call screen address is not configured: The customer information saved on our system will pop up by default.
2.Docking steps:
(1)Configured outgoing call screen addresThe embedded pop-up effect is: Take Google as an example
(2)After setting the pop-up address of the incoming call, you need to enable and the agent logs in again.
3.Pop-up method:
There are two ways to pop the screen:
Pop-up method: pop up a separate page, you can choose to re-open a new page or tab page.
Note: The pop-up method may be blocked by the browser for the first time. If no new page pops up, please check if there is a red "X" in the upper right corner of the browser.
Embedding method: Display the pop-up page in the form of a modal box
4.Example:
We take Google as an example, the following data will be pushed to the Google address when outbound:
https://www.google.com?CallNo=01059567320&CalledNo=18518410600&CallSheetID=be056793-5616-4ed8-a9d6-f892d4ff5d0e&CallType=dialout
&Ring=1474513121.370926&Agent=8000&State=CA&District=LA&CallID=cc-ali-0-1474513112.23562&loginName=8000
5.Call data parameter description:
| parameter name | description |
| CallNo | Calling number |
| CalledNo | Called number |
| CallSheetID | Call log ID, CallSheetID is the unique id of this call log in DB |
| CallType | Call type: dialout outbound call |
| Ring | Call ring time (time when the traffic enters the call center system) |
| Agent | Outbound agent number |
| Province | Called number province home |
| District | Place of Called Number City |
| CallID | Call ID, the unique identification of the call connection in the system. CallID is the id of the channel during the call. You can use this id to hang up the call and other operations. A call has a CallID, but a CallID may appear in multiple calls, such as forwarding. |
| loginName | Agent number that initiated the outbound call |
6.Show results:
The embedded pop-up effect is:
Pop-up type opens a new browser window and pops up third-party pages.
token verification:
The token verification function is enabled in the global configuration of the docking. After opening, two parameters token tokenid will be added to the address of the page. After the page receives these two parameters, the token verification can be performed through a verification interface page provided by us. rest interface. For detailed interface usage, please refer to the document token check