Docking Overview
The list of all interfaces currently provided by C7 Malaysia system is as follows:
Call capability interface:
It can realize the function of the telephone toolbar in the system of the company's own business (or the purchased third-party system), and supports the details of the corresponding number popped up by the incoming call.
According to the parameter data, a certain call can be accurately located and forced to hang up.
The ability to send text messages by calling the interface is now using the sending mode of the short message template. You need to report the short message template in advance before calling the interface (supporting dynamic parameter templates). Now the system provides the function of self-service reporting short message template. After submitting the application, someone will approve it. If it does not meet the requirements, it will give suggestions for modification or specific reasons for failure.
In the IVR process configuration of the service number, an interface provided by a third party can be called to interact with enterprise data to achieve some personalized requirements. For example: judging VIP members, private calls (the implementation with the webcall interface belongs to different implementation forms), member account verification, self-service business processing, etc.
5.Check in check out interface:
In the system of the company's own business (or a purchased third-party system), the agent can enter the offline answering operation. It is used in conjunction with the soft phone toolbar.
6.Black and red list interface:
In the system of the company's own business (or a purchased third-party system), a black / red list is added by calling the interface. The blacklist prohibits incoming (outgoing) calls; the redlist can do some special business logic processing.
7.External event push interface:
Different event data pushes are triggered according to the time nodes of different states of the call, and the events that generate pushes are configurable. It is generally used to push the most comprehensive call data through the call end event, and companies make call records or report statistics based on these data.
8.Query Agent Status Interface:
It is used to query the status of the current agent and perform corresponding business operations based on the status.
Modify the agent's name, password, bind mobile phone number, bind email, etc. through the interface.
10.Query call skills group information interface:
Query the details of the call skillset setting.
Enterprise information interface:
Split call screen. In the form of page embedding, various information of the customer number pops up when the call comes.
special reminder:
All v2 interface use requires authentication. Such as: outbound interface, SMS interface.
a. The interface can be used in http and https environments, and the call of the interface requires authentication. For detailed authentication methods, see: Interface Authentication
b.Docking data query, Provides most of the account data needed in the docking,Requires user center account password acquisition (the account password can be obtained in the account activation order)